Shipping policy

Processing time

Every item is made to order. Please allow 3–5 business days for production before your order ships or is ready for pickup. Business days are Monday through Friday, excluding holidays. Custom orders, supplier delays and busy seasons may require additional time. We will contact you if your order is delayed.

Shipping time

After your order ships, standard U.S. delivery usually takes 3–5 business days. Production time is separate from shipping time. Carrier delivery estimates are not guaranteed. Express shipping does not shorten production time.

Shipping rates

Standard U.S. shipping is $4.99. Orders of $60 or more qualify for free standard shipping. Express shipping is $15 when available at checkout. Available services and final charges are shown at checkout.

Local pickup

Local pickup is available at checkout. We will notify you when your order is ready and provide pickup details. Please wait for your ready-for-pickup notification before collecting your order.

Where we ship

We currently ship within the United States only.

Order tracking

When your order ships, we will email you a tracking number.

Address accuracy

Please check your shipping address before ordering. If you notice a mistake, email us right away. We will do our best to update it before your order ships. Orders sent to an incorrect address entered at checkout may incur additional shipping charges.

Lost, stolen or damaged packages

If tracking shows delivery but you cannot find your package, check with your household, neighbors and local post office, then contact us for help. If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery, preferably with photos, so we can arrange a replacement at no cost.